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Phone 0843 506 0481 (calls cost 7p per minute plus network access charge) or 0118 960 6300 (calls are charged at standard rate) to contact the Primark UK global head office.

These phone numbers connect you to Primark’s head office in Reading, where customer service advisors respond to enquiries about the clothing chain’s stock, receive feedback about a great time you had buying products, and process complaints about poor merchandise or in-store experiences.

Primark began life in Ireland, when entrepreneur Arthur Penney opened its predecessor – Penney’s – in Dublin. The retailer’s model of selling discount clothing and shoes at an inexpensive price won it a fast following, with new openings steady from the 1970s onward.

In total, the UK is home to over 290 individual Primark stores of varying size, all selling cheap and cheerful clothing and footwear in quantity.

Phone Numbers

If you’re struggling to contact your local Primark store or are unsatisfied by their handling of your enquiries, feel free to phone their UK head office team to express your concerns and resolve any outstanding queries.

UK head office: 0118 960 6300 (standard rate, direct-dial landline number)

Social Media

You can follow Primark on various social media platforms including Facebook and Twitter (see links below) to learn about about the company, its products and ask any questions to their social media based customer service teams.

Twitter: @Primark

Postal Addresses

In case you’re unhappy with a recent experience in your local store or wish to write in or send something to the head office for any other reason, please use the address below.

UK head office: Primark Ltd, Primark House, 41 West Street, Reading, Berkshire, RG1 1TZ, United Kingdom.


You can browse Primark’s fashion product listings, read about the company’s history, or to discover upcoming seasonal clothing ranges on their official website.