NHS Direct Contact Number: 111

Phone NHS Direct in England on 111 for immediate advice on non-emergency health conditions. If you’re in Wales, call this contact number instead: 0845 46 47 (calls cost 2p per minute plus your telephone provider’s access charge). In case of emergency, dial 999 for an emergency response.

NHS Direct was a round-the-clock helpline operating in Enland. The service was first established to create a telephony triage and health advisory service for residents of England and Wales. The operators on duty were licensed healthcare professionals like nurses. They were able to dispense medical and health care advice for non-serious health concerns and able to refer cases in need of prompt medical advice to the GPs that are on-call at the time you rang. Typically a call to the NHS Direct line, whether in England or Wales, would save the caller a time-consuming visit to the doctor’s. In 2014, however, the NHS Direct service in England was discontinued and was replaced by a similar service: NHS 111. If you’re in England and would wish to contact NHS 111 to seek medical advice for a non-serious health condition or threat, you can do so by calling 111 free. If you or a person you are with is experiencing something life threatening or critical, then call 999 for assistance.

The NHS Direct service still remains active in Wales and can still be reached at 0845 46 47 (2p/min plus your provider’s access charge). If you feel unwell and that you require medical attention but is unsure that you require a doctor or if you don’t have a doctor to contact, then you should call NHS Direct Wales for a quick response regarding the condition you or a person you are with is experiencing.

If you wish to ask for medical advice or any other health related question and are not currently feeling ill, then you can go to the online query form here: www.nhsdirect.wales.nhs.uk/onlineenquiry. They remind you that this form is not for those who seek immediate medical attention because through this channel of communication they usually write back within 3 working days.

If you wish to give your feedback as to how they have treated you or have provided their service, then you can fill in their feedback form here: www.nhsdirect.wales.nhs.uk/contactus/feedback.

If you have a comment, compliment or suggestion that you wish to give NHS Direct Wales, then you can send a post to:

The Director,
NHS Direct Wales,
Thanet House,
10 Phoenix Way,
Enterprise Park,
SA7 9EH,
United Kingdom.

Alternatively, send an email to ppi.team@wales.nhs.uk. Please remember that this email address is not for health related enquiries nor for asking for medical assistance.