M&S Contact Number: 0843 506 0502

Phone 0843 506 0502 (7p/min + access charge) or call 0333 014 8555 to contact Marks and Spencer (M&S) on their UK customer service helpline.

Call this phone number to get help from the M&S customer care team who can help you with product returns, tell you store opening times, and receive your complaints or positive feedback about the service you received in your local Marks and Spencer store.

Founded by two entrepreneurs with the surnames ‘Marks’ and ‘Spencer’ in Edwardian Britain, M&S over a century on is a colossal, global retailer with over 800 stores in the UK. Having long been associated with the UK’s middle classes for juxtaposing premium prices with superb quality, they’re traditionally most famous for selling upmarket clothing and food at reasonable prices, and in recent years have been competing with Tesco with their city-based supermarket-style megastores and smaller dedicated M&S Food outlets.

Phone Numbers

M&S has two national phone numbers; the first is a helpline which accepts retail customer service concerns, while the other represents the global Marks and Spencer head office. Additionally you can use the 0843 helpline to reach their retail customer service team.

Customer service: 0843 506 0502 (7p/min + access charge) & 0333 014 8555 (standard rates apply)
Global headquarters: 0207 935 4422


Marks and Spencer has an email address for retail customer service, where you can spell out problems or feedback in writing. Their customer service email is:

Email: retailcustomer.services@marks-and-spencer.com

Social Media

Modern and up-to-date, Marks and Spencer have advisors handling feedback and complaints while dispensing opening times and updates about stock, via their Twitter and Facebook accounts.

Twitter: @MarksAndSpencer
Facebook: www.facebook.com/MarksAndSpencer

Postal Addresses

M&S has distinct addresses for customer service matters, such as reports of poor quality clothing or in-store service, while business and investor enquiries are taken by their head office in London.

Customer Care:

Marks & Spencer,
Chester Business Park,
Wrexham Road,
CH4 9GA,
United Kingdom.

Head office:

Marks and Spencer Group plc,
Waterside House,
35 North Wharf Road,
W2 1NW,
United Kingdom.


The official Marks and Spencer website displays the latest additions to their clothing and shoes ranges, while suggesting gift ideas for birthdays and upcoming events. It also offers M&S banking services, alongside exclusive beauty and perfume products for men and women alike:

Marks and Spencer: www.marksandspencer.com