Phone 0843 506 0502 (7p/min + access charge) to have your call forwarded, or call 0333 014 8555 to contact Marks and Spencer (M&S) directly on their UK customer service helpline.
Call either of these phone numbers to get help from the M&S customer care team who can help you with product returns, tell you store opening times, and receive your complaints or positive feedback about the service you received in your local Marks and Spencer store.
Founded by two entrepreneurs with the surnames ‘Marks’ and ‘Spencer’ in Edwardian Britain, M&S over a century on is a colossal, global retailer with over 800 stores in the UK. Having long been associated with the UK’s middle classes for juxtaposing premium prices with superb quality, they’re traditionally most famous for selling upmarket clothing and food at reasonable prices, and in recent years have been competing with Tesco with their city-based supermarket-style megastores and smaller dedicated M&S Food outlets.
M&S has two national phone numbers; the first is a helpline which accepts retail customer service concerns, while the other represents the global Marks and Spencer head office.
Customer service: 0333 014 8555
Global headquarters: 0207 935 4422
Marks and Spencer has an email address for retail customer service, where you can spell out problems or feedback in writing. Their customer service email is:
Modern and up-to-date, Marks and Spencer have advisors handling feedback and complaints while dispensing opening times and updates about stock, via their Twitter and Facebook accounts.
M&S has distinct addresses for customer service matters, such as reports of poor quality clothing or in-store service, while business and investor enquiries are taken by their head office in London.
Marks & Spencer,
Chester Business Park,
Marks and Spencer Group plc,
35 North Wharf Road,
The official Marks and Spencer website displays the latest additions to their clothing and shoes ranges, while suggesting gift ideas for birthdays and upcoming events. It also offers M&S banking services, alongside exclusive beauty and perfume products for men and women alike:
Marks and Spencer: www.marksandspencer.com