Income Support Contact Number: 0843 504 7178

Phone the DWP about Income Support on 0800 055 6688 for new claims, or 0843 504 7178 to discuss an existing benefit claim.

Income Support is a monetary benefit that the UK government bestows upon eligible UK residents. When you are deemed eligible for the benefit, you will receive a minimum payment of £57.90 per week. This allowance can be increased depending the particular financial circumstances of you and your partner and if you are a carer for a child.

You can calculate the amount of money you can claim with either of the two online benefits calculators that are endorsed by the Income Support department: benefits-calculator.turn2us.org.uk/AboutYou or www.entitledto.co.uk/benefits-calculator/startcalc.aspx.

To be eligible for the Income Support benefits you need to be between 16 and UK state pension age. You also have to be either a single parent with a child under 5 years of age, be pregnant, be a carer or sick or have a serious disability which prevents you from being able to work. You should also have a low income and a total savings of under £16,000, which includes savings that your partner may have.

You should also be working not more than 16 hours per week and your partner should be working no more than 24 hours per week. You should also be residing in England, Wales or Scotland. If you are a resident in Northern Ireland please visit their official website www.nidirect.gov.uk/income-support for guidance and rules that will affect your claim. Please note that even if you don’t have a permanent residence you are still eligible to claim income support.

If you wish to apply for Income Support, the best way is through their phone helplines. So please call Jobcentre Plus on these contact numbers if you are a new claimant:

  • 0800 055 6688 – telephone
  • 0800 023 4888 – textphone
  • 0800 012 1888 – Welsh language helpline

All these phone helplines are open from 8am to 6pm on weekdays.

You can also send your application by post. You shoud print out and fill in a claim form from their official documents website www.gov.uk/government/publications/income-support-claim-form and then send it to your local Jobcentre Plus, which you can find by using their local office finder tool at los.direct.gov.uk. When using this search tool just enter your full postcode and you will be shown the address of the nearest Jobcentre Plus.

If you are an existing claimant and have experienced a change in your living conditions that affects the status of your benefits claim, for example: an address change, getting employed or the number of people or children who are dependent on you changes, then you can contact Jobcentre Plus on their Existing Claims telephone numbers to update your claim:

  • 0843 504 7178 or 0345 608 8545 by telephone
  • 0345 608 8551 by textphone
  • 0345 600 3018 for Welsh language enquiries

These phone helplines are open from 8am-6pm Monday-Friday.