Giffgaff themselves do not have a contact phone number, however their parent company O2 does – call them on 0843 504 7239 which costs 7p per minute plus your network access charge.
Giffgaff is a telecommunications network that took UK by storm since its launch in late 2009. Its owned by the Spanish Telefonica company and is doing quite well within the UK territory. Giffgaff came into the mobile telephone scene with prepaid sim cards and they apparently wowed the the market.
Their commitment to bringing something new and affordable to their customers was recognised when they were awarded the Forrester Groundswell Award and the Most Innovative Community Award. They were also named as the Best Mobile Virtual Network Operator by the Mobile Industry Awards in 2012 and the Best Telecom Services Provider Award given by Which? In 2014.
One of the most innovative thing that Giffgaff introduced into the mobile telephone scene was the ability of their community to change what the company offers. Because of suggestions from their active Giffgaff community, they introduced goodybags.
These goodybags are the service bundles that you can purchase and use if you’re on their network. The price per minute rates on calls in these goodybags are lower than those of other networks. With so many goodybags to choose from, there is bound to be one that would be a perfect fit for your usage style. They also offer Gigabags – these are their unlimited data bundles.
Giffgaff’s whole identity and focus is on satisfying the needs and wants of their users – this is their entire business model. They are able to do this because they listen to what their Giffgaff community has to say, whether they be suggestions or complaints. If you want to contact them with either, then you can register and log in here: www.giffgaff.com/auth/login.
After logging in, you can go to “Help”, (this is found on your “my Giffgaff” page) and click on the “Ask an Agent” option or you can just visit the Ask an Agent page here: community.giffgaff.com (log in required).
It usually takes a Giffgaff agent 24 hours to reply to your message.
If you want, you can also choose to join the online Giffgaff community: community.giffgaff.com and ask your questions there.
If you are unsatisfied with your Giffgaff phone or signal and therefore you would like to make a complaint you should direct this to their official email address firstname.lastname@example.org.
Those who prefer to speak to an agent via phone will be disappointed as there is no Giffgaff contact number available for customer support, however as we’ve said you can contact their agents online.