The easiest way to contact ASOS customer service is probably to pick up the phone and call 0870 183 0616 at 13p/min + access charge.
Alternatively you can call the ASOS head office directly on 02077 561 000 at local rate.
ASOS is one of the UK’s largest online-only ecommerce stores focussed on clothing & accessories. They sell their own branded products as well as the products of 850 other brands – in total offering over 50,000 different product lines to users of the ASOS.com website.
Launched nearly fifteen years ago (in the year 2000) and selling its own label products since 2004, ASOS appeals mainly to fashion-conscious women in their 20s and continues to grow at an alarming rate.
Reporting profits of £22.5m in 2012, then £32.9m in 2013, and £40.9m in 2014, ASOS are selling evermore products year on year and as a result are inevitably driving customer service enquiries through the roof.
ASOS Customer Service Procedure
If you need to contact ASOS about your order, payment, delivery or returns, you’re encouraged to check their website’s help centre as your first point of call.
If you don’t find a satisfactory answer to your question in the ASOS help centre, ask them a question on their CustHelp App. Alternatively (depending on the urgency of your situation) you’re invited to Tweet @ASOS_Heretohelp or message them on Facebook.
As for their phone number…
ASOS Phone Number: 02077 561 000
Contact the ASOS Customer Care team in Hemel Hempsted on 02077 561 000.
ASOS don’t publicise their phone number because they want you to join them in social media circles (which helps to promote them) or alternatively they’d appreciate if you solved your own problems via their help centre.
Failing this, any troublesome questions you post in the help centre’s “email us” section are more easy to respond to than a troublesome question asked in a real-time phone call. This is why ASOS don’t publicise their phone number, and you have to do a lot of digging to find it.
Some websites these days have done all the hard work, and redirect their own “business rate” phone numbers to the “geographical” 01 or 02 number so they can make a small profit on the phone calls they’re responsible for. But with a lot of digging, just like they did, we too can find the ASOS Customer Care phone number and speak directly to a member of staff at their London head office. And here it is – this number currently goes straight through to ASOS: 02077 561 000.